“Lucy walks her talk. An excellent speaker, trainer and presenter herself she does not fall into the category of teaching because she herself can’t deliver. I always recommend her ... she helps you by cajoling, coaching, toning you down, encouraging you to speak up but shutting you up when you’re waffling, helping you find the thread of your story and all with continued good grace, humour and a laugh whatever the situation. She makes a silk purse out of a sow’s ear and never embarrasses you in the process. She’s excellent.”