“Ingeus operates in a dynamic and increasingly diverse marketplace. In this context it is essential to invest in our staff to help our 150 front line managers and our senior leaders understand, and develop, resilient behaviours for themselves and their teams. We chose Lucy because of her practical approach, focusing on giving our staff enough tools to not only respond to change, but also thrive in the long term. The training was exceptionally well received – including the full toolkit that was valued by the managers - and in many teams we saw an immediate uplift in resilient thinking and behaviours. The ‘proof was in the pudding’ though, when we had to make some changes to our organisation and we continued to see stable or uplifted performance from many teams during this period of change. Working with Lucy is a great experience and she work’s hard beyond the bounds of the contract to inspire the staff, ensure everyone continues to learn and remain flexible around our needs.”
